FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.
1. How do I contact the Mlezan team?
Live Chat:
Go to our official website (click here); then choose to click on the small icon at the bottom right; quickly start a live chat with us.
Email Us:
Customer Service: [email protected]
Business Inquiries: [email protected]
The description content section of the product page displays the dimensions of each product.
3. Do I have to assemble the lockers myself?Yes. Our lockers are cleverly designed to arrive flat-packed for you to assemble. Check out our handy how-to videos or instructions, they'll help you through your locker build step-by-step. Building is easy, we promise!
Unassembled lockers are less expensive than assembled ones.
Unassembled lockers are also generally delivered quicker and ship within one to two business days.
All of unassembled lockers include the required hardware to assemble the lockers as well.
Assembled lockers don’t have to do any of the actual assembling—the completed product will arrive. But assembled lockers do tend to be more expensive and take a slightly longer time to be delivered.
4. Where can I find the installation manual?
The installation manual for the corresponding product can be downloaded from the product page below the description.
https://www.mlezan.com/products/metal-lockers-for-employees-with-keys,-71-employees-locker-storage-cabinet-with-1-door,-tall-steel-storage-locker-for-gym,-school,-office?VariantsId=10122
5. Where does Mlezan Ship?
Mlezan ships everywhere in the United States.
6. Where do you ship from?
We ship from the nearest warehouse in the U.S. based on the shipping address you provide.
Learn more about warehouse information. (click here)
7. How long will it take for my items to arrive?
3-5 business days at the fastest. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
8. Do you ship Worldwide?
Unfortunately our official website online store can only ship to the USA at the moment.
9. How much does shipping cost?
Free.
The free shipping service does not cover Alaska, Hawaii, and Puerto Rico, please contact us in advance if you need to ship to those three areas.
We accept all Major Credit Cards and Paypal.
11. Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
12. How do I track my order?
Manual query:
By filling out the "Order Status" inquiry form.
https://www.mlezan.com/pages/contact-us
Self-help query:
FedEx: https://www.fedex.com/en-us/home.html
17Track: https://www.17track.net/en
13. Where is your company located?
Our company is located in the C.O, USA.
14. Where are your products made?
Currently we manufacture in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.
15. Who are you?
We are a factory-based furniture company that integrates R&D, production and sales. Mlezan® is our official website brand. The founder of the team has many years of R&D experience.
16. What do you do?
We are mainly engaged in metal home office locker products. All the products are sold to European, USA, Canada and Asia, which is over 100 countries.
17. Why did you establish it?
In today's global market environment, it is increasingly difficult to differentiate products via conventional benchmarks like the price. We want to be the most customer-centric company and to build an online platform where people can come to find and discover functional and affordable furniture products.
18. Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.
19. If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of Mlezan official website online store promotions and coupons for discounts.
